Shipping policy

Delivery Charges

All prices on our website are exclusive of delivery charges, unless otherwise stated. The shipping estimates will need to be gathered from the shipping provider. So please write to us with your delivery address and postal code, so that we can get the quotes for you.  

 

International Delivery Schedule

Our products are made to order and we ship from our manufacturing facility in India.
To place an order, write to us at admin@vanicrafts.com and send us your complete billing and shipping address to raise a proforma invoice for you.

The exact freight cost can only be estimated at the time of dispatch after getting quotes from the freight company as these keeps changing.

After you have placed an order with us, the manufacture process takes around 15 to 20 days. 
Once the product is ready, we request freight quotes from different freight providers and evaluate the best and the cheapest quote received and then inform you about it.

Once we have a go-ahead confirmation from you, we book the shipment with the freight company you chose. 
The shipment is booked on the collect basis, which means that you pay the freight amount at destination once the goods are in your country directly to the freight company.

We will try our best to dispatch and deliver your product as early as possible but Delivery times for some products can vary. We will contact you regarding your delivery to confirm a date. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however caused. Time shall not be of the essence of the contract.
Goods can only be delivered to the customer’s delivery address (they cannot be left with a neighbor or anywhere other than the delivery address given at the time of purchase) and must be checked and signed for. The Carrier may also ask to see identification before leaving the goods, (to protect us from any type Credit Card fraud).

Standard Pallet Delivery for bathtubs/bigger items is a road side one man service, and assistance may be required from the customer. When goods are offered for delivery by us, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law.

You are responsible for providing, free of charge, the labor required to unload and stack your goods. we advise you to arrange 2 able men for bathtubs and other heavy products. Our delivery drivers and any other accompanying person(if any) are not authorized to enter your premises.

We strongly recommend you do not book any installers until the goods have been received by you. We will not be liable for costs you incur due to non-delivery/ late delivery of goods or your engagement of fitters and traders.

Note: – If you fail to accept delivery of goods on the date of delivery or fail to give us sufficient / specific delivery instructions for any reason for the date agreed for delivery, then we reserve the right to charge you delivery charges paid by us to our delivery company even if we have offered you free delivery.

 

Domestic Delivery Schedule

After you have placed an order with us, the manufacture process takes around 15 to 20 days. Thereafter we book the shipment with a domestic delivery provider and the delivery date will be communicated to you.Â